Disabled Visitors

At Newby Hall we hope to welcome visitors of all abilities.  However, the Hall is Grade I listed and the entire attraction is subject to Grade II* listing, which limits the scope of development.

If you would like to discuss accessibility prior to your visit. Please email info@newbyhall.com or call the office on 01423 320406.

 Car Parking

There are several disabled spaces allocated in the main visitor car park, adjacent to the Ticket Office and Blue Badge holders will be directed to this area.  The car park surface is 10mm gravel and is generally suitable for pushchairs, rollators and wheelchairs.  Pre booked Newby wheelchairs and scooters can be brought to your car on request. To book one, please call 01423 322583 opt 3.

Buildings

The Ticket Office/Entrance Pavilion is accessed and exited via flat, flagged paths and has wide, double doors. The counter is an appropriate height for wheelchair users.

The Dollshouses Exhibition is entered via a shallow wooden ramp and is all on one level, with seats available.  Exit is via the Grantham Room and another small ramp.

The Bear House has level entry/exit doors and is on one level.

The Garden Restaurant has automatic double doors and can be reached by a few steps (with handrail) or by a concrete ramp.  There is ample seating on this level, with further seating down a few steps into the Grantham Room.  Restaurant staff will be happy to carry trays to tables; please ask.

The Shop has three double doors, all accessed from level paths.

The Plant Nursery is outdoors, with level entry via a wide wooden gate or from the Shop.

The House is available for guided tours only.  Manual wheelchairs are permitted on the ground floor and our guides will be happy to lend the house wheelchair.  Booked groups can request ‘downstairs only’ tours for groups (or part-groups) with restricted mobility.  Where possible this may be extended to individuals.  The full house tour includes two big staircases and a lot of standing.  If you have any concerns, please speak to our staff in the Ticket Office and/or your House Guide.

The Orangery (available for Afternoon Teas) has completely level entry and exit on flagged paths.  Disabled parking is available close by.

Paths

Most of the paths within the gardens are shallow pea gravel, though Breedon (compacted) gravel has now been laid from the Ticket Office to the Railway Shop.  Both surfaces are easily negotiated by pushchairs, wheelchairs, rollators and walking sticks.  A wheelchair map, available in the Ticket Office highlights the steps in the gardens and indicates alternative routes. This map is also loaned with each Newby wheelchair/scooter.  There are a large number of benches throughout most areas of the gardens.

Paths in the Woodland Walk are rough gravel or grassy woodland tracks.  While they are generally flat and broad, they may become littered with sticks or muddy from time to time. An accessible route is marked, which avoids a steep and uneven flight of steps.

Toilets

All toilet blocks have level or ramped access and there are fully accessible toilets in all blocks; car park, restaurant and railway.  All have baby changing facilities.  An additional, slightly larger accessible toilet, also with baby changing, is located off the Grantham Room.

Train

The miniature train cannot carry wheelchairs or pushchairs, but staff will be happy to help disabled users who need more time to board the train.  Two carriages have extra leg room – please ask if you feel this would help.  The carriages are open-sided, so unsuitable for anyone who cannot sit unaided.  Children under two years old must sit on an adult’s knee and will not be charged.

Adventure Garden

All areas are turfed, with pea gravel paths and wooden bridges.  Children with mobility issues may need adult help when using any of the equipment and there is plenty of room around the equipment for adults to provide assistance.  The Pedalo Pond is entirely unfenced and the pedaloes may be unsuitable for many disabled visitors.

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